Thank you for taking time to give us feedback, Haynes. We will contact SimpleBills on your behalf to make sure you are not still being double charged, and any refund due is issued ASAP. We can also help with trash collection. Please contact the office immediately after a night of bad service. We maintain daily communication with American Waste Services and will add your unit to their watch list. That has helped in the past with other residents. As far as the pool - it is our most popular amenity space while the weather permits. We now close the deck at 9PM in advance of Durham's noise ordinance which starts at 11PM. We were aware of the event this past weekend and the attendees were cooperative with lowering music volume when requested. I'm sorry to hear you have been disturbed. We are to help!
Hi Johnny! We're so happy you're enjoying your new home here at Station Nine! If ever you experience any maintenance related issues feel free to submit a work ticket! Let us know if we can be of any assistance during your time here!
Hi Arianna Rhue, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call. We write awesome Landlord recommendation letters:) Have an awesome day!